Welcome to our website！
FAQs
Shopping With Us
What is your ordering process?
Inquiry → Quotation → Sample approval (if needed) → Proforma Invoice → Payment → Production → Shipment → Delivery
What is your minimum order quantity (MOQ)?
MOQ varies by product. Contact us with your project details for a customized quote.
What payment methods do you accept?
T/T (bank transfer), L/C, and other terms negotiable for long-term partnerships.
What is your typical lead time?
7-15 days after order confirmation, depending on ordering quantity and product type
Do you have distributors or representatives in my country?
We are expanding our global distribution network. Please contact us to check whether we have a local representative or distributor in your region, or to discuss partnership opportunities.
After Sale Support
What technical support do you provide?
Product selection guidance, application training, on-site installation support (upon request), and troubleshooting.
Do you provide warranty?
Yes. Products are warranted against manufacturing defects. Warranty terms vary by product family.
How do I handle quality issues?
Contact our customer service team with batch number and photos — we will respond within 24 hours.
Do you offer training for installation teams?
Yes. We provide training materials, video guides, or on-site training for qualified projects.
How do I track my order after shipment?
Once your order is shipped, we will provide a tracking number and shipping documents. Our customer service team will keep you updated on delivery status and assist with any logistics inquiries.
Product Help
Do you provide samples?
Yes. Samples are available for testing and qualification. Contact us to discuss sample requests..
How do I select the right product for my project?
Share your pipe diameter, operating temperature, and coating requirements — our team will recommend the optimal solution.
Can it be customized as per our requirements?
Yes. Tape width, thickness, roll length, and protection levels can be adjusted per project requirements.
What is the shelf life of your products?
12-24 months when stored in dry, cool conditions (below 35°C). Refer to each product‘s TDS for details.
What information do you need to provide a quote?
Please share product type, required dimensions (width, thickness, length), estimated quantity, delivery destination, and any special requirements (e.g., custom packaging or urgent delivery)..